BUSINESS USERS ONLY · VERSION 2026-08-25 · EFFECTIVE 25 August 2026
These terms form a business-to-business agreement between Chasd, trading as Chasd (‘Chasd’, ‘we’, ‘us’), and the business named for a workspace (‘Customer’, ‘you’). The individual accepting confirms authority to bind Customer.
You accept these terms when you expressly accept them during workspace setup, purchase a subscription or use the service after being given access to them. The checkout description and Data Processing Addendum form part of this agreement. If they conflict, the Data Processing Addendum controls for processing Customer personal data, then checkout controls for price and plan, then these terms.
Chasd is only for business use by people aged 18 or over. It is not offered to consumers. You must provide accurate account and business information, keep access secure and notify us promptly of suspected unauthorised use.
Chasd imports selected read-only Xero contact and invoice data, prepares controlled reminder sequences, routes replies to case records, tracks promises and checks Xero payment state. The product description, guides and in-service controls explain current functionality.
We may improve or change features, providers and technical limits. We will not materially reduce the core paid service during a current monthly period without reasonable notice, except where a change is needed urgently for law, security or provider integrity.
Chasd is software, not a law firm, debt collection agency, regulated financial service or provider of legal, tax or accounting advice. We do not determine whether money is legally owed, move money, alter Xero invoices, begin legal proceedings or guarantee recovery.
You control every invoice, contact, reminder and instruction submitted to Chasd. You must:
Xero remains the accounting source of truth. You must investigate discrepancies and must not rely on Chasd as the sole record of a debt, payment, limitation period, tax position or legal entitlement.
You must not use Chasd:
We may reject or pause messages, integrations or access where reasonably needed to protect recipients, sender reputation, other customers, providers, legal compliance or service security.
The launch plan costs £99 per workspace per month. We are not currently VAT registered, so no VAT is charged. If that changes, checkout will show VAT before purchase and we will provide a valid VAT invoice. Stripe charges the selected payment method monthly until cancellation. No free trial or setup fee applies unless checkout expressly says otherwise.
You authorise Stripe to charge all stated recurring fees and applicable tax. Failed or uncertain payment may pause automation and paid access immediately. You remain responsible for fees incurred before cancellation.
Except where law requires otherwise, monthly fees are non-refundable and not prorated for a partial billing period. This does not remove remedies for a service we materially fail to provide. We may change future prices with at least 30 days’ notice; the new price applies from the next renewal after that notice, and you may cancel before then.
The agreement starts on acceptance and continues until ended. You can cancel through the Stripe customer portal at any time. Cancellation normally takes effect at the end of the current paid monthly period unless checkout or the portal states otherwise.
We may suspend access or sending immediately for material breach, illegal or harmful use, security risk, provider requirement or unpaid fees. Where practical, we will explain the reason and allow a reasonable chance to remedy. We may end the service for convenience on at least 30 days’ notice and refund prepaid fees for any unused period after termination.
Before deleting a workspace, export anything you need. Permanent deletion attempts to cancel billing, disconnects integrations and removes live workspace data. Terms which by nature should continue—including payment, confidentiality, intellectual property, liability, disputes and data return or deletion—survive termination.
You retain rights in Customer data. You grant us the limited rights needed to host, copy, transmit, secure and otherwise process it to provide and support Chasd, follow documented instructions and comply with law.
Each party must comply with applicable data-protection law. Where we process personal data for you, our Data Processing Addendum applies automatically. Our privacy notice covers processing for our own purposes.
We and our licensors own Chasd, its software, branding and documentation. During a paid subscription, we grant Customer a limited, non-exclusive, non-transferable, revocable right for authorised users to use the service for Customer’s internal business purposes.
You must not copy, resell, sublicense, reverse engineer, circumvent technical controls or create a competing derivative service, except to the extent law does not allow that restriction. You may use reminder templates generated for your workspace. We may use feedback without obligation, but will not identify you publicly without permission.
Each party must protect the other’s non-public business information using at least reasonable care and use it only for this agreement. This excludes information already lawfully known, public without breach, independently developed or lawfully received without restriction.
A party may disclose confidential information to personnel, providers and advisers who need it and are bound to protect it, or where law requires disclosure. Where lawful, the receiving party will give advance notice and reasonable help to limit compelled disclosure.
We will provide the service with reasonable skill and care and use reasonable technical and organisational security measures. We do not promise uninterrupted or error-free availability. Maintenance, internet failures and Xero, Stripe, Resend, Supabase or Vercel outages may affect operation.
Third-party services remain governed by their own terms and controls. Other warranties and conditions are excluded to the fullest extent permitted by law, including implied conditions of satisfactory quality, fitness for a particular purpose and guaranteed debt recovery.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title implied by law, or any other liability that cannot lawfully be excluded or limited.
Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity. These exclusions do not apply to amounts properly due under the customer indemnity below.
Subject to the first paragraph of this section, our total aggregate liability arising from or connected with Chasd in any rolling 12-month period is limited to the fees paid or payable for the service in that period. Each limitation applies only so far as it is reasonable and lawful under the Unfair Contract Terms Act 1977 and other applicable law.
Customer will indemnify us against a third-party claim and directly resulting reasonable cost to the extent caused by Customer’s unlawful invoice, reminder content or processing instruction, or Customer’s material breach of sections 3 or 4. This does not cover loss caused by our breach, negligence or wilful misconduct.
We must notify Customer promptly, allow Customer reasonable control of the defence and settlement, and provide reasonable cooperation at Customer’s cost. Customer may not settle a claim in a way that admits our fault or imposes a non-monetary obligation on us without written consent.
Neither party is liable for delay caused by events reasonably beyond its control, except payment obligations. You may not assign this agreement without our written consent. We may assign it as part of a genuine merger, reorganisation or sale of the relevant business, provided this does not materially reduce your rights.
We may use subcontractors and remain responsible as stated in the Data Processing Addendum. No person other than the parties has a right to enforce this agreement under the Contracts (Rights of Third Parties) Act 1999. If a term is unenforceable, it is modified to the minimum extent needed and the remainder continues. Delay enforcing a right is not a waiver.
These terms, checkout, the Data Processing Addendum and documents expressly incorporated are the entire agreement about Chasd and replace earlier statements on that subject. Neither party relies on a statement not set out in them, without limiting liability for fraud.
The English-language version of this agreement is binding. A translation is provided for convenience only; if a translation conflicts with the English version, the English version controls to the extent permitted by law.
We may update these terms for legal, security, provider or service changes. We will give reasonable advance notice of a material adverse change. Continued use after its effective date accepts the update; otherwise you may cancel before then. A change does not retroactively remove accrued rights.
Operational notices may be sent in the service or to the workspace owner’s email. Formal legal notices must be sent by email and prepaid post to the contact details below; email is received on the next business day unless a delivery failure is shown.
These terms and non-contractual disputes are governed by the law of England and Wales. Courts of England and Wales have exclusive jurisdiction. Before filing a claim, each party will try in good faith for 30 days to resolve it through authorised representatives, unless urgent relief is reasonably needed.
Legal notices: legal@chasd.co.uk. Registered office: Not configured — production launch blocked.